Delete your account or data

Last updated: August 19, 2026

This page explains how to delete your account in MV2, published by MASSASOLO MS LLC, and how to ask for some of your information to be removed without closing your account. It also sets out exactly what is deleted, what is kept, and for how long.

1. Delete your whole account

You can do this yourself, inside the app, without contacting us. It takes four taps.

1. Open MV2 and sign in.
2. Tap Settings (the gear icon on the home screen).
3. Scroll to the bottom and tap Delete account.
4. Confirm. You are asked twice, and the second prompt says plainly that there is no way to recover a deleted account.

Deletion happens immediately. There is no waiting period and no recovery window, so please be sure before you confirm.

If you cannot open the app

Email support@massasoloms.com from the email address on your account, or tell us the phone number you signed up with. We will verify that the account is yours and delete it within 30 days, usually much sooner.

2. What is deleted

Deleting your account permanently removes:

• Your account: name, phone number, email address if you added one, date of birth, and gender.
• Every profile you built, in every community, including photos, bio, prompts and tags.
• Your messages, and the conversations you were part of.
• Your likes, matches, secret crushes and introduction requests.
• Your posts, comments and photos on community boards and event albums.
• Your community memberships, applications and event RSVPs.
• Your notification tokens, so your device stops receiving anything from us.
• Your sign-in identity with Clerk, our authentication provider.

Communities you run

If you are the host of a community, that community is deleted too, along with its boards, events, photos and member list. Its members lose access to it. The app warns you about this twice before you confirm. If you would rather the community continued, hand it to another admin before deleting your account.

3. What is kept

Deletion is thorough. Reports about you, blocks, moderation records and notification tokens are all removed along with everything else. Three things are worth being straightforward about:

• Messages you sent to other people are removed from our systems, but anyone who received a message may still have a copy on their own device. We cannot reach into someone else's phone.
• Error and crash logs held by our monitoring provider are discarded automatically in line with that provider's retention schedule. They hold technical diagnostics, not your messages or photos.
• Database backups roll over automatically. Your information is removed from the live service immediately and disappears from backups as those backups expire.

If the law requires us to keep a specific record, we keep it only for as long as that obligation lasts, and for nothing else.

4. Delete some of your data, without closing your account

You can change or remove much of your information yourself, at any time, in the app:

• Profile details and photos: open a community, tap your profile, and tap Edit. Removing a photo or clearing your bio deletes it.
• Hide yourself from a dating pool: turn off visibility in your profile for that community.
• Introductions and secret crush: both are switches in your profile and can be turned off at any time, which removes you from those features.

For anything else, including individual posts, comments or messages, email support@massasoloms.com and tell us what you would like removed. We will verify you own the account and act on the request within 30 days. There is no charge, and asking does not affect your account in any other way.

5. Contact

MASSASOLO MS LLC
Email: support@massasoloms.com
Related: Privacy Policy and Terms of Service